Or customers trade up to a new Sonos product with a 30 percent credit for each legacy product you replace (but which then brick the old speaker). Customer angerĬustomers can either continue using these legacy products, “recognising that your system will no longer receive software updates and new features.” “This coming May, these legacy products – our original Zone Players, Connect, and Connect:Amp (launched in 2006 includes versions sold until 2015), first-generation Play:5 (launched 2009), CR200 (launched 2009), and Bridge (launched 2007) – will no longer receive software updates or new features,” it said. “However, we’ve now come to a point where some of the oldest products have been stretched to their technical limits in terms of memory and processing power,” Sonos said. Indeed, it is worth remembering that its products were in people’s house BEFORE the arrival of the iPhone and when MySpace ruled the social networking scene. It said that 92 percent of its products are still in use today (the firm launched back in 2002 and began shipping its speakers a few years later). ![]() “Through all of this transformation, we have continued delivering new features via software updates.” “Since launching our first products, technology has advanced at an exponential rate from streaming services and voice assistants to wireless networking and Bluetooth capabilities,” said Sonos. In order to do this however, users must activate a ‘Recycle Mode’ through the Sonos app, which after three weeks will brick the old Sonos device – a process that adds to the e-waste problem.Īnd now Sonos had added to the bad news with its announcement that its older products will no longer receive new features or updates from 20 May. Any customer with older Sonos speakers can trade up to a newer Sonos speaker with a 30 percent discount. That problem concerned the trade-in program for older Sonos speakers. It comes after Sonos had already angered customers with its recycling scheme that saw useable devices being bricked, and turned into a piece of unusable components. It has just announced that it will no longer provide software update or new features for older speaker equipment from May 2020. ![]() Speaker maker Sonos is once again receiving negative feedback from its customer base in the second time in two weeks.
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